Service Lead

Responsibilities

• Supervise, assist, and motivate sales associates to deliver high-value customer experiences on the selling floor.
• Provide real-time performance coaching and feedback to the team to drive sales goals and KPIs.
• Manage customer flow to ensure excellent service and that no client is left unattended.
• Drive partnership on the floor between sales associates, specialists, stock associates, and operations teams.
• Develop and retain talent through monthly development plans and performance reviews.
• Resolve difficult customer issues and escalate to management when necessary.
• Assist with store opening and closing procedures, including securing merchandise and POS procedures.
• Drive the in-store digital experience using available digital resources.

Requirements

• 1-2 years of previous supervisory or management experience in retail sales.
• Advanced knowledge of POS systems.
• Experience with Apple mobile devices and comfort using digital tools.

About the Company

Burberry is a purposeful, values-driven luxury brand founded in 1856. We believe creativity opens spaces and aim to unlock the power of imagination to push boundaries for our people, our customers, and our communities.