Service Lead

Responsibilities

• Lead, mentor, and energize the sales team to deliver high-value, unforgettable client experiences.
• Provide real-time coaching and feedback to associates to improve selling techniques and drive conversion.
• Oversee daily floor operations, ensuring seamless customer flow and high service standards.
• Partner with store management to achieve sales goals, KPIs, and retail scorecard improvements.
• Cultivate top talent through structured development plans, monthly growth reviews, and training.
• Resolve complex customer concerns with empathy and professionalism.
• Support operational excellence, including store opening/closing procedures and digital service integration.

Requirements

• Minimum 2 years of experience in a client-centric role.
• Fluency in the local language; English proficiency is highly desirable.
• Proven track record of exceeding sales targets and building personalized client relationships.
• Strong understanding of retail operations and luxury competitor products.
• Excellent oral and written communication skills.
• A genuine interest in fashion, art, and culture.

Preferred Qualifications

• Experience in clientelling and managing long-term customer relationships.
• Ability to thrive in a fast-paced, team-oriented luxury environment.
• Additional language skills are considered a plus.

About the Company

Burberry is a global luxury brand that defines modern British style. We are driven by creativity, heritage, and a commitment to excellence, striving to deliver exceptional experiences to our clients and communities worldwide.