Service Head

Responsibilities

• Lead end-to-end service operations including installation, breakdown service, and preventive maintenance
• Manage service revenue targets, spare sales, and AMC/PMS conversions
• Oversee service coordinators, technicians, and field executives through KPI monitoring and daily reviews
• Track performance metrics such as technician utilization, revenue per technician, and ticket completion ratios
• Ensure high customer satisfaction by managing escalations and monitoring service quality standards
• Manage spares and inventory including forecasting, stock planning, and dead stock reduction
• Implement SOPs, service workflows, and escalation matrices to improve turnaround time
• Prepare and present daily, weekly, and monthly service and revenue reports to management

Requirements

• Experience in service operations management
• Proven track record in revenue and spare parts management
• Ability to lead and manage technical field teams
• Strong analytical skills for KPI and performance tracking
• Experience in inventory and spares forecasting