Service Engineer

Responsibilities

• Collaborate with engineers to resolve complex technical issues and perform root cause analysis.
• Interact directly with customers to analyze problems and provide timely, effective solutions.
• Deep dive into technical issues to identify bugs, troubleshoot, and validate fixes using QA methodologies.
• Work closely with development teams to understand and support APIs, web development concepts, and database structures.
• Contribute to continuous improvement by identifying recurring issues and suggesting product enhancements.
• Take ownership of customer issues to ensure resolution in accordance with service level agreements (SLAs).

Requirements

• 3-5 years of experience in a QA and technical support role.
• Strong problem-solving and debugging skills.
• Solid understanding of APIs, web development, and database concepts.
• Proven ability to communicate clearly and effectively with customers.
• Experience working in a support background focused on technical issue resolution.
• A collaborative mindset with the ability to work effectively alongside engineering teams.

Preferred Qualifications

• Previous experience specifically in a service engineering role.
• Familiarity with tools or technologies used in enterprise communication product suites.
• Basic knowledge of scripting or automation within testing environments.

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance.
• 401K match and Employee Stock Purchase Plan (ESPP).
• Paid time off, paid sick leave, and paid parental/pregnancy leave.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Family-forming benefits including IVF, adoption, and preservation.
• Employee assistance programs, legal services, and student loan refinancing assistance.

About the Company

RingCentral is a global leader in agentic voice AI-powered business communications. We provide an integrated platform for business phone, SMS, contact center, video collaboration, and messaging. By combining human intelligence with AI, we help businesses work smarter and connect more meaningfully with their customers.