Service Engineer

Responsibilities

• Install, configure, and commission OEM print machines and MFDs at customer sites.
• Perform scheduled preventive maintenance and corrective repairs on print equipment.
• Diagnose and resolve complex hardware, software, and print quality issues.
• Respond to on-site and remote service calls within defined SLA timeframes.
• Provide technical advice, product demonstrations, and user orientation to clients.
• Maintain accurate service reports, job sheets, and parts usage records via CRM.
• Ensure high first-time fix rates and adhere to all HSE and OEM safety protocols.

Requirements

• Bachelor's degree or Diploma in Electronics Engineering, Computer Engineering, IT, or a related field.
• 3–6 years of field service experience specifically with office or commercial print machines.
• Strong technical knowledge of brands such as Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, or Canon.
• Valid UAE driving licence.
• Proficiency in using service management or CRM systems.

Preferred Qualifications

• OEM certifications from major brands like Fujifilm or Kyocera.
• Direct experience servicing equipment within a UAE/GCC environment.
• Familiarity with Managed Print Services (MPS) and SLA-driven contracts.
• Knowledge of network printing, scan workflows, and print driver configuration.
• Arabic language skills.

About the Company

Established in 1982, GCG Enterprise Solutions is a leading Office Automation Solutions provider in the UAE and the wider region. We are a turnkey tech solutions provider offering Print Solutions, IT Services, AV, and Digital Transformation Solutions, partnering with leading technology vendors to create bespoke services for key industry sectors.