Service Engineer, Energy Storage

Responsibilities

• Act as the primary technical escalation point for the O&M organization
• Define handoff criteria and escalation thresholds between O&M and Service Engineering
• Lead, mentor, and scale a team of Service Engineers providing tier-2 and tier-3 support
• Investigate and resolve complex electrical, controls, software, thermal, and system-integration issues
• Translate field feedback into actionable requirements for Product, Systems, and R&D teams
• Drive improvements in system serviceability, reliability, and maintainability
• Own advanced service documentation including troubleshooting guides and service bulletins
• Develop technical training materials and support O&M team upskilling

Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline
• 7+ years of experience supporting complex electromechanical or power electronics systems
• Deep understanding of BESS system architecture (batteries, PCS/inverters, EMS, thermal management)
• Experience operating in a tiered support model
• Ability to travel up to 40%
• Ability to work occasional weekends, nights, or on-call

About the Company

Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling—keeping critical minerals in circulation and driving the energy transition.