Service Engineer (Cloud & Infrastructure)

Responsibilities

• Provide technical support for enterprise customers
• Perform implementation, maintenance, and support activities across customer environments
• Troubleshoot infrastructure, cloud, and application-related technical issues
• Investigate incidents, perform root cause analysis, and deliver timely resolutions within SLA timelines
• Work closely with internal Support, Engineering, and R&D teams to resolve complex technical issues
• Support identity and access management integrations across enterprise environments
• Coordinate with customers, vendors, and stakeholders during implementation and issue resolution activities
• Prepare technical documentation, maintenance guides, and incident reports
• Ensure high levels of customer satisfaction through strong technical ownership and communication

Requirements

• Minimum of 5 years of experience in technical infrastructure architecture and project implementation
• Expertise in Microsoft SharePoint, MS SQL, Exchange, DNS, Active Directory, ADFS, IIS, and SSL certificates
• Proficiency in Azure AD and Azure B2C
• Experience managing Microsoft ADFS on-premises infrastructure
• Ability to onboard and integrate applications via the Azure AD App Marketplace
• Strong collaboration skills with third-party vendors and stakeholders
• Excellent verbal and written communication skills
• Ability to work independently under tight deadlines and pressure

Preferred Qualifications

• Knowledge of incident management and change management processes