Service Dispatcher

Responsibilities

• Manage work order creation, distribution, scheduling, and status updates through to completion
• Coordinate customer/client communications and maintain knowledge base updates
• Handle purchasing functions for materials, sub-contracts, and refrigerant processes
• Utilize GPS tracking to enhance field staff responsiveness and customer service
• Schedule preventive maintenance, service calls, and accommodation for out-of-town technicians
• Coordinate delivery and transportation of mobile equipment such as elevating work platforms
• Maintain and update electronic dispatch boards and on-call schedules
• Manage customer work permits and adhere to on-site security requirements
• Maintain CMMS data integrity and general administrative organization

Requirements

• 3-5 years of relevant experience or a diploma in administration
• Proficiency in Microsoft Office Suite and general computer programs
• Strong verbal and written communication skills
• Geographical knowledge of the service area and map reading skills
• Ability to manage multiple competing priorities in a fast-paced environment

Preferred Qualifications

• Previous experience with JD Edwards or Oracle programming
• Knowledge of the multi-trade service industry

About the Company

Black & McDonald is a leading integrated, multi-trade service provider offering full life‑cycle solutions for public and private sector clients across Canada and the United States.