Service Desk Technician

Responsibilities

• Identify, investigate, and resolve user problems with computer software and hardware
• Field support calls, chat, and email inquiries regarding software, connectivity, and printing
• Prioritize tasks and meet SLAs in a fast-paced environment
• Guide users through diagnostic and troubleshooting processes
• Assist in setting up and shipping computer hardware to new users
• Arrange service with vendors to repair or replace defective products

Requirements

• Bachelor’s degree in Computer Science or related field
• 3+ years of experience in customer technical support preferred
• Proficiency in M365 applications (Exchange Online, SharePoint, Teams, OneDrive)
• Experience with Microsoft Teams troubleshooting and collaboration features
• Familiarity with Intune for mobile device management (MDM)
• Competence in diagnosing and resolving Windows-related problems
• Proficiency with service desk tools like Service Desk Plus, Jira Service Desk, or Zendesk
• Ability to lift at least 15 pounds

About the Company

Pathstone is a growing wealth management firm serving ultra-high net worth families, single family offices, foundations, and endowments, providing integrated planning and investment advisory services.