Service Desk Technician

Responsibilities

• Install and troubleshoot Windows workstations and Servers
• Install and troubleshoot stand-alone, LAN, and WAN systems, including VPNs
• Install and troubleshoot firewalls, routers, hubs, and switches
• Configure networks including users, RAS, TCP/IP, and printing environments
• Perform hardware assembly, installations, and repairs
• Install and configure software including Retail Pro, Teamwork, CounterPoint, and MS Office
• Test and repair customer hardware and provide on-site repairs
• Deliver technical phone support
• Participate in after-hours support rotation

Requirements

• 2+ years of help desk experience
• Strong knowledge of Windows OS, firewalls, security, and antivirus
• Experience with Windows networks, routers, hubs, and switches
• Experience with SQL and NoSQL databases
• Retail industry experience (sales, receiving, inventory)
• Excellent communication skills
• Willingness to participate in after-hours rotation

Preferred Qualifications

• Relevant technical certifications
• MongoDB experience

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with match
• Aflac, Life, and Personal & Accident Insurance
• Training & Development
• Generous Paid Vacation & Sick Leave
• Opportunities for Advancement & Professional Growth

About the Company

One Step is a privately-owned company rooted in a strong culture and shared core values, focusing on advancing business and improving lives through technology.