Service Desk Technician

Responsibilities

• Provide Tier I and Tier II technical support for hardware and software to resolve user issues.
• Recommend system modifications to enhance the usability of Information Systems and network resources.
• Route and escalate complex requests to Tier III and other specialized teams for resolution.
• Collaborate with network services, software systems engineering, and application development teams to restore services.
• Work with customers to develop new value-added programs and data solutions.

Requirements

• U.S. Citizenship and an active Top Secret Clearance.
• 2+ years of relevant experience in an IT or Service Desk environment.
• IAT Level II Certification (e.g., CompTIA Security+ CE, CCNA Security, GSEC, or SSCP).
• Ability to obtain Microsoft 365 Certified: Endpoint Administrator Associate (or equivalent) within 6 months of hire.
• Strong troubleshooting skills and the ability to work with minimal supervision.

Preferred Qualifications

• BA/BS degree in Computer Science, Information Systems, or a related field.
• Experience working within a Department of Defense (DoD) environment.
• Experience creating and modifying technical documentation for processes and procedures.
• Excellent written and oral communication skills.

Benefits

• Competitive compensation package.
• Paid holidays and paid time off.
• Medical, dental, and vision insurance.
• Company-paid long and short-term disability and life insurance.
• Retirement plans and referral bonuses.
• Relocation incentive program and certification reimbursement.

About the Company

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. We provide a broad range of services including Infrastructure Operations, Cybersecurity, Cloud, and Mobility. Our guiding philosophy is “Mission First, Customer Always.”