Posted 8 hours ago
Service Desk Technician
HELPLINETechnicien service desk bilingue néerlandais H/F
Perks & benefits
Health InsuranceTransportationVisaMedical Insurance
Requirements
Dutch fluency, Technical troubleshooting skills, Customer service orientation
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Respond to user calls
- Diagnose hardware or software failures remotely
- Guide users through resolution steps or take remote control of systems
- Escalate incidents to the appropriate support group when unable to resolve
- Ensure follow-up on cases until resolution
Requirements
- Mandatory fluency in Dutch
- Strong collaboration, rigor, and listening skills
- Strong sense of service
- Technical and interpersonal skills
Benefits
- 50% health insurance coverage
- 50% public transport reimbursement
- Restaurant vouchers (€9.50 with 60% employer contribution)
- Referral bonuses up to €1000
- CSE cultural advantages
- Training institute for skill development
- Mobility partner
About the Company
HELPLINE specializes in user support outsourcing and implementing an augmented employee experience through AI. Part of the Everience group, HELPLINE serves over 200 clients with 2500 employees worldwide.
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HELPLINE · Marcq-en-Barœul
