Service Desk Technician

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an augmented employee experience through AI. As part of the Everience group, HELPLINE provides user support, application support, proximity support, IT asset management, and GRC (Governance, Risk, and Compliance) to over 200 clients worldwide.

Responsibilities

• Handle user requests via phone, email, chat, and portal, including on-site visits if necessary
• Resolve incidents and process requests within defined procedures and rights
• Prepare and deploy workstations
• Support and train users
• Manage incident follow-up and resolution
• Contribute to the knowledge base to share expertise with the team
• Manage technical environments including Windows 10, Office 365, CRM, and mobile fleets via MDM

Requirements

• IT-related educational background
• 2-5 years of successful experience in a similar role
• Proficiency with Windows, Office 365, Exchange, and Teams
• Knowledge of local networks and telecommunications (LAN/WAN)
• Strong communication, organizational, and stress management skills

Benefits

• Health insurance and 50% transport reimbursement
• Meal vouchers (€9.50 at 60% coverage)
• €1,000 referral bonus
• CSE (Social and Economic Committee) benefits
• Two-week integration program and ongoing training