Service Desk Technician

Responsibilities

• Resolve IT tickets submitted by global users and provide Tier 1 support
• Monitor and process user requests via the IT ticketing system
• Answer inbound phone calls and document changes in the ticketing system
• Troubleshoot workstations, peripherals, and software according to security requirements
• Maintain and develop work instructions for workstation support and installation
• Track software licenses and manage company system asset inventory
• Provide end-user training for applications, policies, and procedures

Requirements

• Minimum 3-year Degree or Diploma
• At least 2 years of experience in the IT field
• Excellent English communication skills
• Proficiency with Windows 7, Windows 10, and MS Office
• Knowledge of centralized antivirus systems and Windows Systems Update Services
• Experience with PC hardware and imaging software
• Ability to multitask and handle high-priority requests
• Physical ability to lift 40 lbs for moving PCs and racking servers

Preferred Qualifications

• Knowledge of smartphone configuration and support

About the Company

Datamark, Inc. provides global IT support and services, managing complex technical environments for organizations worldwide.