Service Desk Specialist IV

Responsibilities

• Troubleshoot and resolve complex desktop hardware and software issues for new and existing employees
• Follow standard operating procedures and ticketing workflows to image and update computer systems
• Maintain equipment inventory, including processing RMAs and ordering new hardware
• Monitor, update, and escalate tickets within the defined ticketing system to ensure timely resolution
• Provide technical support for corporate network, wireless, and VPN access
• Deliver high-quality customer service by coordinating directly with end-users for equipment pickup and issue follow-up

Requirements

• Bachelor's degree (B.S/B.A) and 8+ years of related experience or an equivalent combination of education and experience
• Proven experience with hardware, software, and network troubleshooting
• Proficiency with ticketing systems and software application installation
• Strong ability to resolve technical issues under pressure with minimal supervision
• Excellent written and oral communication skills
• Strong interpersonal and customer service skills

About the Company

Astreya provides high-touch managed services and innovative technology solutions to help global enterprises scale and succeed.