Service Desk Specialist III

Responsibilities

• Identify, triage, troubleshoot, and resolve complex technical problems via in-person, phone, chat, and email support channels.
• Troubleshoot issues related to hardware, software, user accounts, trading environments, operating systems, and mobility.
• Fulfill IT hardware requests including delivery, setup, and low-level troubleshooting for on-site end users.
• Provide hands-on data center support, including equipment installation, cabling, and inventory tracking.
• Perform conference room maintenance sweeps and basic troubleshooting.
• Escalate complex issues to senior technical teams or third-party vendors to ensure root cause resolution.
• Act as an end-user advocate to provide excellent customer service to traders and senior leadership.
• Collaborate with local and remote team members on technical projects and support tasks.

Requirements

• 7+ years of relevant technical support experience in a medium to large, complex enterprise environment.
• Advanced knowledge of Windows, macOS, Linux, iOS, and Android.
• Strong understanding of networking and information security topics.
• Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN.
• Proficiency with collaboration and video conferencing tools such as WebEx, MS Teams, and Zoom.
• Ability to communicate professionally with both technical and non-technical audiences.

Benefits

• Medical, Dental, and Vision insurance.
• 401k Plan and Life Insurance.
• Paid Time Off and Paid Holidays.
• Continuing Education and Professional Development via Udemy and Coursera.
• Tuition Reimbursement.
• Corporate Wellness Program and Employee Assistance Program.

About the Company

Astreya is a managed services provider dedicated to delivering seamless technology experiences through expert technical support and innovative IT solutions.