Service Desk Specialist I

Responsibilities

• Triage and own the incoming queue to resolve complex hardware, software, and SaaS integration issues.
• Identify root causes and participate in the incident response process.
• Create new hire equipment setups and troubleshoot new hire classes.
• Write clear, action-oriented technical documentation for internal and external knowledge bases.
• Install and support office audio and visual equipment.
• Participate in on-call rotations to resolve critical issues outside of standard working hours.
• Leverage Generative AI and low-code/no-code platforms to accelerate troubleshooting.

Requirements

• 1-3 years of related technical experience.
• Proven experience in customer service.
• Hands-on experience with hardware and software troubleshooting.
• Ability to lift/move up to 50 pounds and perform physical tasks related to IT setup.

Preferred Qualifications

• CompTIA A+ certification.
• Experience with systems thinking and technical knowledge synthesis.

Benefits

• Competitive compensation with Medical, Dental, and Vision benefits.
• 401k matching program.
• Generous paid time off and company holiday breaks.
• Annual Volunteer Time Off (VTO) and donation matching.
• Maternity and Parental Leave programs.
• Life Insurance and Employee Assistance Program.

About the Company

Spring Venture Group is a leader in Medicare health insurance distribution. We guide people through important life decisions by helping them find the right insurance coverage. We are dedicated to being a trusted partner for our customers and our employees, fostering a diverse, inclusive, and empowering work environment.