Service Desk Specialist

Responsibilities

• Answer customer phone calls and emails to assist with basic and advanced software and hardware troubleshooting
• Accurately document and record customer calls, events, and escalations in Freshdesk
• Manage escalations assigned directly or from the queue priority
• Answer technical questions via Slack in DMs and channels
• Perform backlog and ticket cleanup, including closing old tickets and following up on open dispatches

Requirements

• At least 2+ years of client-facing technical support experience
• Prior help desk or call center experience
• Experience with troubleshooting methodologies and quality testing
• Working knowledge of LAN/WAN networks
• Proficiency with support ticketing software
• High school diploma or equivalent
• Strong documentation, decision-making, and time management skills

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Flexible work environment
• Opportunities for professional growth and development

About the Company

Flash is transforming the way the world parks by creating seamless experiences, sustainable solutions, and smarter cities through innovative parking and charging technology.