Service Desk Specialist

Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, and network-related issues onsite.
• Diagnose and resolve issues involving Windows OS and Microsoft 365 applications (Outlook, Teams, Excel, Word, etc.).
• Troubleshoot PC hardware, peripherals, printers, Zebra devices, and mobile phones.
• Support Microsoft Teams Rooms (MTR), AV setups, and virtual meeting technologies.
• Assist with network troubleshooting for routers, switches, and wireless access points.
• Maintain Active Directory user and device accounts.
• Support SCCM processes, including OS deployment, imaging, and software installations.
• Manage and track incidents using ticketing systems like ServiceNow.

Requirements

• 5+ years of hands-on IT support experience (Help Desk, Desktop Support, or similar).
• IT-related degree or equivalent relevant professional experience.
• Strong knowledge of Windows operating systems and Microsoft 365/Office Suite.
• Working knowledge of networking fundamentals and SCCM/endpoint management tools.
• Experience with hardware support for PCs and mobile devices.
• Strong customer service orientation and problem-solving mindset.
• Excellent communication and collaboration skills.

Preferred Qualifications

• Experience using ServiceNow or similar enterprise ticketing systems.
• Familiarity with ITIL-based processes and continuous improvement methodologies.

Benefits

• Healthcare, dental, and vision plans.
• Robust wellness program.
• Generous 401(k) options.
• Paid holidays and paid time off.

About the Company

Alfa Laval is a global leader in pioneering solutions for the future, focusing on vital areas such as energy, food, water, and shipping. We are dedicated to shaping a more resourceful, less wasteful world through innovative technologies and a culture of continuous growth.