Posted 14 hours ago
Service Desk L1 Agent
D-ployService Desk L1 Agent
Perks & benefits
Annual LeaveRelocation AllowanceHealth InsurancePaid Leave
Requirements
Fluent English, Problem solving skills, Communication skills, Attention to detail, Criminal record extract
Skills
ITSMTroubleshootingMicrosoft Office
About the role
Responsibilities
- Provide technical and troubleshooting assistance related to computer hardware, software, and mobile devices
- Meticulously document end user issues in ITSM tools
- Adhere to established processes and knowledge documents
- Manage ticket backlogs
- Drive continuous service improvement through knowledge script creation and training document updates
- Collaborate closely with onsite IT technicians
Requirements
- Fluent English (written and spoken)
- Strong problem solving and analytical abilities
- Excellent communication and organizational skills
- Ability to work independently and multi-task
- Advanced MS Office knowledge is a plus
- Must provide a criminal record extract not older than three months
Benefits
- Broad range of tasks and responsibilities
- Friendly and international working environment
- Professional development opportunities
- Referral program
- Company-sponsored events
About the Company
D-ploy provides IT services and support, focusing on delivering high-quality technical solutions and onsite IT management.
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeService Desk L1 Agent
D-ploy · Ghent