Service Desk Engineer

Responsibilities

• Resolve complex Service Desk tickets related to Microsoft 365, Windows devices, and collaboration tools.
• Troubleshoot Outlook, Exchange Online, Teams, SharePoint, and OneDrive issues through root-cause analysis.
• Support user onboarding, offboarding, and access changes within Entra ID (Azure AD).
• Troubleshoot MFA, sign-in, and access issues, collaborating with Identity and Security teams on policy-related matters.
• Manage Intune-managed Windows devices, including compliance, application installs, and configuration.
• Document troubleshooting steps, resolutions, and root-cause findings in the ticketing system.
• Contribute to the internal knowledge base and standard operating procedures to improve service quality.

Requirements

• 5–8+ years of Service Desk, End User Support, or End User Computing experience in a corporate environment.
• Strong hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) in an enterprise setting.
• Working knowledge of Entra ID (Azure AD), MFA, and user access troubleshooting.
• Experience supporting Intune-managed Windows endpoints, including device compliance and configuration.
• Strong customer service, documentation, and communication skills.

Preferred Qualifications

• Experience working within financial services or other highly regulated environments.

Benefits

• Competitive salary range ($65,000 – $90,000 based on experience and location).
• Paid Time Off (PTO) and paid holidays.
• 401(k) with company match.
• Performance-based incentive eligibility.

About the Company

Wealthspire is a leading wealth management, retirement advisory, and business management firm serving individuals, families, endowments, and institutions across the United States, Canada, and the United Kingdom. We provide a comprehensive platform that brings together wealth management, institutional consulting, and family office services to help clients navigate financial complexity with confidence.