Posted 6 hours ago
Service Desk Associate
Saira JobsService Desk Associate
Requirements
1-2 years tech support experience, Troubleshooting skills, LAN/WAN knowledge, B.tech, MCA, or BCA degree
Skills
TroubleshootingLANWAN
About the role
Responsibilities
- Manage customer interactions and record reported issues in the ITSM
- Identify issues, apply fixes, and investigate root causes using internal instructions
- Provide technical guidance via telephone and e-mail for problem resolution
- Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance
- Act as a liaison between customers and internal departments to ensure timely resolution of system problems
Requirements
- 1 to 2 years of experience in tech support
- Proficiency in troubleshooting, LAN, and WAN
- Degree in B.Tech, MCA, or BCA
- Open to candidates with Locomotor Disability, Low vision (up to 50%), Thalassemia, or Hemophilia
About the Company
Saira Jobs is recruiting on behalf of their client for specialized roles supporting persons with disabilities.
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Saira Jobs · Noida
