Service Desk Analyst

Responsibilities

• Triage, diagnose, and remediate technical issues for end users
• Respond to requests for new equipment and endpoint applications
• Research root causes and resolve problems with endpoint devices
• Manage IT inventory by tracking and documenting equipment lifecycle
• Manage vendor relationships for hardware and software procurement
• Support users in a multiplatform environment
• Assist with user management in Active Directory, Office365, Concur, and DialPad
• Participate in an on-call rotation for after-hours support
• Prepare purchase requisitions and acquire vendor quotes

Requirements

• Ability to troubleshoot hardware and software issues
• Strong oral and written communication skills
• Customer service and team-oriented mindset
• Ability to manage multiple tasks simultaneously
• Flexibility to work weekends, evenings, and holidays as needed
• Ability to travel to multiple locations if required

About the Company

Founded in 2004, P&S Transportation is one of the fastest growing flatbed trucking operations with terminals nationwide, focusing on cutting-edge technology and driver satisfaction.