Service Desk Analyst II

Responsibilities

• Provide timely remote support from a 24/7 call center environment
• Deliver technical support to patients, physicians, and hospital staff for hospital applications
• Gather customer information and analyze symptoms to determine issues
• Deliver service to end-users via remote connection or the Internet
• Accurately process and record call transactions using designated tracking software
• Document all case information and updates via the Healthy IT ticketing system
• Follow proper escalation procedures as defined by management

Requirements

• High School Diploma, GED, or equivalent
• Experience in customer service support within a call center or technical troubleshooting environment
• Experience maintaining and troubleshooting Microsoft Windows operating systems
• Experience with mobile device support (iPhone, Android, Windows Mobile)
• Experience supporting software applications and equipment from a helpdesk environment
• Current valid State Drivers’ License

Preferred Qualifications

• Completion of a two-year community college, vocational, or technical school in a relevant field
• Knowledge of medical or clinical terminology

About the Company

HCTec provides managed services and technical support solutions, specializing in supporting healthcare environments and hospital applications.