Service Desk Analyst I

Responsibilities

• Deliver outstanding customer service through active listening and empathetic communication
• Provide technical support for Windows, Mac, printers, BYOD phones, and digital signage
• Document user problems, resolution steps, and maintain the Knowledgebase
• Perform root cause analysis and troubleshooting for complex technical issues
• Manage user administration and access requests across platforms including Microsoft 365
• Collaborate with the team on troubleshooting and knowledge sharing

Requirements

• Minimum of 2 years of experience in IT support
• Experience with M365, Okta, Slack, Outlook, or Zoom
• Basic understanding of Active Directory administrative tasks
• Customer service or hospitality experience
• Strong written and verbal communication skills
• Ability to stay calm in stressful situations
• Ability to lift computer equipment up to 60 lbs
• Physical presence at the office is required

Preferred Qualifications

• CompTIA certifications (e.g., A+, Network+)
• College degree or related work experience

About the Company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans.