Service Desk Analyst

Responsibilities

• Provide front-line technical support for WMS, WCS, and fulfillment platforms via Jira tickets and email
• Troubleshoot incidents and resolve service requests within SLA timeframes
• Document all relevant information and escalate issues using sound judgment
• Collaborate with Operations and Engineering teams to maintain system reliability
• Support special projects, test bug fixes, and generate reports as needed
• Share knowledge and seek support among End User Services colleagues

Requirements

• Excellent organizational and multitasking skills with ability to meet deadlines
• Mature interpersonal and communication skills
• General knowledge of warehouse operations and ability to exercise independent judgment
• Proficiency in Microsoft Office 2010 applications; SQL Server experience is a plus
• Experience with a request ticketing system (Jira preferred)
• Full availability for any shift, five days per week, including nights and weekends

Preferred Qualifications

• Familiarity with service management frameworks
• Flexibility to work night shifts
• SQL Server knowledge

Benefits

• Formalized career paths and professional growth opportunities
• Flexible Paid Time Off
• Comprehensive health, dental, and vision insurance
• 401k match with immediate vesting
• Weekly catered lunches and fully stocked kitchen pantry
• Travel opportunities for trade shows and vendor meetings
• Summer Fridays early departure
• Team bonding events and employee discounts

About the Company

Fashion Nova is a leading trend-to-market fashion and lifestyle brand founded in 2006. The company operates across Women, Men, Kids, and Beauty divisions, serving millions of customers worldwide through an innovative social commerce model.