Service Desk Analyst

Responsibilities

• Provide level one and level two technical support for hardware and software issues
• Identify and resolve desktop and laptop hardware problems
• Prioritize and escalate support tickets to appropriate personnel
• Perform initial network troubleshooting and determine escalation paths
• Manage endpoint management tasks and assist in new system deployments
• Create and maintain support documentation for customers and departments
• Assist with web page updates for the company Intranet

Requirements

• BA or BS Degree, or equivalent relevant business experience
• Strong networking background is required
• Excellent client-facing skills with the ability to thrive in a fast-paced, critical environment
• Ability to work onsite in Pittsburgh, PA, including rotating shifts (7 AM - 3 PM and 3 PM - 11 PM), weekends, and holidays
• Willingness to participate in occasional after-hours or on-call support

Preferred Qualifications

• IT Certifications
• 2-5 years of experience in Health IT or a highly regulated environment
• 1-4 years of experience in information technology management within a healthcare setting
• Knowledge of network security

About the Company

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. We drive innovation in healthcare technology to elevate care delivery and inspire healthier communities globally.