Service Desk Agent

Responsibilities

• Perform Digital Workplace support activities
• Manage user interactions via phone, ticketing portal, chat, and messaging
• Provide guidance and support for services, software, and applications
• Follow-up on incidents and user requests

Requirements

• University degree in Computer Science or a relevant field
• Minimum 1 year of IT support experience including 1st Line duties
• Knowledge of network setup, protocols, and antivirus management
• Proficiency in backup/restore procedures, patching, and software deployment
• Understanding of printing/scanning systems and troubleshooting
• Fluency in English and French (minimum B2 level)

Preferred Qualifications

• MCSA Windows 10 certification
• Microsoft 365 Certified
• Google IT Support certification
• MOS or equivalent certification

Benefits

• Hybrid working model
• Competitive compensation & benefits package
• Hospitalization plan
• Meal allowance
• Mobility budget or commuting allowance
• Continuous learning via Udemy for Business
• Personalized development plan

About the Company

Netcompany is a leading digital technology company helping EU institutions and private organisations thrive in a digital world through responsible digitalisation and innovative solutions.