Service Desk Agent L1

Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware, software, and mobile devices
• Meticulously document end user issues in ITSM tools
• Adhere to established processes and knowledge documents
• Manage ticket backlogs
• Participate in continuous service improvement activities, including knowledge script and training document updates
• Collaborate closely with Onsite IT technicians

Requirements

• Fluent English (written and spoken)
• Strong problem-solving and analytical abilities
• Good communication skills and attention to detail
• Ability to multi-task and work independently
• Strong planning and organizing skills
• Ability to provide a criminal record extract not older than three months
• Advanced MS Office knowledge is a plus

Benefits

• Broad range of tasks and responsibilities
• Friendly and international working environment
• Professional development opportunities
• Referral program
• Company-sponsored events

About the Company

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region and the USA, delivering innovative services to industry-leading clients.