Service Desk Agent

Responsibilities

• Monitor security equipment inventory and assist with physical stock verification
• Manage and monitor preventive and corrective maintenance within the Optimus system
• Encode security installation projects and manage new equipment entry
• Decommission equipment following building abandonment and supervise recovered or discarded stock
• Perform on-site visits following intervention requests when necessary
• Verify As-Built files and inform project managers of installation issues
• Provide data and feedback extracted from Optimus, including statistical and financial data
• Act as the Optimus software expert, providing support to colleagues and collaborating with the IT sector

Requirements

• Bachelor's degree in Information Technology or a related field
• Proven experience as a Service Desk Agent or in a similar IT support role
• Proficiency with MS Office tools
• Knowledge of infrastructure maintenance management systems and tools
• Experience with maintenance and project management procedures
• Ability to participate in bi-lingual meetings
• Capability to work in an international, multi-cultural environment