Service Design Lead

Responsibilities

• Lead global adoption programs for large, complex clients, including running workshops for senior stakeholders to create roadmaps across experience, business processes, technology, and data.
• Lead and support cross-functional teams—including Strategy, Product Design, Development, and Business Analysts—to deliver high-quality strategic and creative outputs.
• Develop and execute appropriate delivery methods and approaches to address diverse client contexts and requirements.
• Draw actionable insights from quantitative and qualitative data to inform strategic deliverables and communicate findings to the wider organization.
• Manage and visualize outcomes, helping teams prioritize work and adhere to project scope and priorities.
• Own and grow client relationships, identifying new opportunities where service design can add value.
• Collaborate with Product Design, Design Engineering, and Infosys teams to ensure strategic visions are successfully translated into live products.
• Contribute to the development of service design practice tools, methodologies, and applications.

Requirements

• Proven experience in a senior-level Service Design, Experience Strategy, or UX role, ideally within a leading digital agency.
• A strong portfolio demonstrating applied experience with service design methodologies through complex digital experiences.
• Excellent communication and stakeholder management skills, with the ability to align, persuade, and build relationships with C-suite executives and product owners.
• Deep understanding of design thinking and human-centered design principles.
• Ability to thrive in fast-paced, ambiguous environments with a proactive, "can-do" attitude.
• Solid understanding of related disciplines including technology, delivery, UX, and business strategy.

About the Company

WongDoody is a Human Experience Company. We are a highly collaborative collection of global experts building experiences that transform businesses. Powered by Infosys, we combine the skills and scale to build anything we can imagine and deliver it anywhere in the world. We specialize in Brand Engagement, Customer Experience, and Commerce, designing next-generation products and services that drive growth end-to-end.