Service Department Coordinator

Responsibilities

• Schedule technicians to customer job sites and manage job details
• Collect customer COD payments prior to job completion
• Manage technician schedules, job tickets, and material orders
• Review and manage department reports to ensure customer satisfaction
• Assist with billing paperwork and customer documentation requirements
• Create and maintain service tickets to meet service dates
• Provide service quotes in collaboration with the estimating team
• Assist field technicians with technical and mechanical troubleshooting
• Provide accurate work orders and picking lists to the warehouse

Requirements

• Experience using Microsoft Office Suite
• Experience in dispatch or high-volume administration is a plus
• Excellent communication and customer service skills
• Strong time management and organizational skills
• Ability to multi-task and work professionally

Benefits

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, paid holidays, and floating holidays
• Company-paid life, short-term, and long-term disability insurance
• 401(k) with employer match
• HSA and FSA options
• Employee discounts for you and your immediate family

About the Company

The DH Pace Company is an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products.