Service Delivery Technician I

Responsibilities

• Perform FTTH fiber installations and service repair calls at residential locations
• Conduct fiber signal performance testing using signal meters and test cords
• Execute Wi-Fi signal mapping and provide mesh network extension recommendations
• Troubleshoot basic fiber drop issues and connectivity problems
• Climb ladders on poles and other network elements to perform installations
• Safely lift, carry, and maneuver equipment weighing 75+ pounds
• Maintain company vehicles, tools, and personal safety gear
• Interact professionally with customers to explain service details and resolve concerns
• Document service tickets and job statuses using CRM and field service software

Requirements

• High school diploma or equivalent
• Valid driver’s license with an acceptable driving record
• Ability to lift and maneuver objects 75+ lbs regularly
• Willingness to travel 100% of the time across the service region
• Comfort working at elevated heights and in various outdoor weather conditions
• Experience using CRM software and Google Docs

About the Company

Surf Broadband Solutions is a leading provider of high-speed internet services, dedicated to delivering reliable fiber connectivity to residential communities. Our field operations team is the backbone of our service, ensuring customers stay connected through expert installation and support.