Service Delivery Manager, Supply Chain & Logistics

Responsibilities

• Serve as the single accountable owner for the engagement SOW, maintaining direct engagement with senior client leadership.
• Conduct weekly status reviews with client Vendor Managers to track workstream progress, milestones, and risks.
• Chair monthly performance reviews with client leadership and deliver executive summaries.
• Direct and coordinate Foundation Team resources across multiple workstreams to resolve cross-functional dependencies.
• Own and maintain the program risk register, escalating material risks to the Astreya Client Partner and client leadership.
• Lead discovery sessions with client operations, IT, and HR teams to produce program deliverables.
• Author and review all program deliverables to ensure quality before client submission.
• Manage APAC collaboration schedules and ensure productive, documented cross-regional working sessions.

Requirements

• 8+ years of experience in managed services, IT service delivery, or supply chain BPO program management.
• Proven experience as the single accountable owner for multi-million-dollar, multi-workstream enterprise engagements.
• Demonstrated ability to manage senior stakeholders at the VP and Director level.
• Strong working knowledge of ITSM, RMA lifecycle operations, or supply chain service delivery.
• Experience building and managing cross-functional teams of 5–15 professionals.
• Exceptional written and verbal communication skills for executive-level reporting.
• Bachelor's degree in Business, Operations, Information Systems, or a related field.

Preferred Qualifications

• Experience managing engagements involving AI/BI platform deployment or enterprise systems integration.
• Familiarity with SAP-based operational environments (SD, QM, CRM, BW).
• PMP certification or equivalent program management credential.
• Experience managing geographically distributed teams across US, APAC, and/or India/Philippines.
• Background in hardware lifecycle, warranty operations, or GPU/data center infrastructure services.

Benefits

• Medical, Dental, and Vision insurance.
• 401k Plan.
• Paid Time Off and Paid Holidays.
• Continuing Education and Professional Development via Udemy and Coursera.
• Tuition Reimbursement.
• Corporate Wellness Program and Employee Assistance Program.

About the Company

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms.