Service Delivery Manager

About the Company

Jobizo is a fast-growing Healthcare HR Tech company that provides an innovative job hiring platform. With its comprehensive candidate matching system, Jobizo ensures that employers can connect with verified and qualified professionals in the healthcare sector.

Responsibilities

• Oversee end-to-end service delivery operations, ensuring high-quality staffing solutions aligned with client expectations
• Lead, manage, and motivate the delivery team to meet/exceed performance targets
• Implement process improvements to enhance operational efficiency
• Act as the escalation point for delivery-related issues and ensure timely resolutions
• Maintain and develop strong client relationships to drive repeat business and satisfaction
• Monitor and report on delivery KPIs, resource utilization, and overall team productivity
• Collaborate closely with sales, recruitment, and client servicing teams to ensure seamless service execution
• Take ownership of team hiring, onboarding, and training needs
• Drive inside sales initiatives through the delivery team when required