Posted 8 hours ago
Service Delivery Manager
HELPLINEService Delivery Manager
Perks & benefits
Health InsuranceTransportationVisaMedical Insurance
Requirements
5+ years experience, ITIL, Quality monitoring, PowerBI
Skills
ITILPower BIService Delivery
About the role
About the Company
HELPLINE specializes in user support outsourcing and the implementation of an augmented employee experience through AI. As part of the Everience group, HELPLINE provides user support, application support, proximity support, IT asset management, and GRC (Governance, Risk, and Compliance) services to over 200 clients worldwide.
Responsibilities
- Manage service quality monitoring and continuous improvement processes
- Implement and track departmental activity KPIs
- Translate executive vision into measurable operational and budgetary objectives
Requirements
- Minimum 5 years of similar experience
- Proficiency in ITIL
- Experience in quality monitoring
- Proficiency in PowerBI
- Strong analytical skills and ability to work autonomously
- Ability to maintain composure during incidents
Benefits
- Mutual insurance and 50% transport coverage
- Meal vouchers (€9.50 at 60% coverage)
- €1,000 referral bonuses
- CSE (Social and Economic Committee)
- Two-week integration program and ongoing training
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HELPLINE · Lyon
