Service Delivery Manager

Responsibilities

• Ensure high customer satisfaction by delivering quality services in accordance with contracts
• Act as a primary relationship and escalation contact for customers
• Align customer requirements and expectations with service levels
• Manage governance across service management, incident management, and change management
• Drive continual service improvement and operational service delivery
• Build trusted relationships with key customer contacts
• Manage budgets, schedules, work plans, and performance requirements

Requirements

• Passion for customer service and a growth mindset
• Excellent customer relationship building and leadership skills
• Ability to bring teams together for outcomes-based solutions
• Strong business acumen and understanding of commercial contracts
• Pragmatic problem-solving skills using data and situational analysis
• Strong consultative and planning skills with a solution-focused approach to escalation

Preferred Qualifications

• Familiarity with ITIL processes
• Experience in governance and customer relationship management
• Strong background in managing risks, issues, and service improvements

About the Company

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services, helping organisations use the power of tech to innovate and grow.