Service Delivery Manager D365 F&O

Responsibilities

• Lead and support a DevOps customer support team to deliver high-quality managed services
• Build and maintain strong client relationships, ensuring satisfaction and trust
• Understand customer needs and translate them into effective service delivery
• Monitor service performance and ensure SLAs are met
• Handle escalations and coordinate timely resolutions
• Support budget tracking and contribute to cost optimization
• Identify opportunities for service improvements and act on feedback
• Collaborate with internal teams to maintain service standards and resolve complex issues

Requirements

• 3+ years of experience within the Microsoft Dynamics 365 ecosystem
• Experience in service delivery, support, or managed services environments
• Understanding of Dynamics 365 F&O and Microsoft cloud technologies (Azure)
• Strong communication skills with a customer-focused mindset
• Ability to manage priorities, stakeholders, and service expectations
• Experience working in structured environments such as Agile or DevOps

Preferred Qualifications

• Bachelor’s or Master’s degree in IT, Business, or a related field
• Experience with release management, One Version updates, or ISV solutions
• Familiarity with project-to-service transition processes
• Commercial awareness and the ability to identify upsell opportunities

About the Company

At HSO, we’re more than a global IT consultancy; we’re a trusted partner for digital transformation. With over 2,800 professionals across 30+ countries, we help organizations innovate and grow using Microsoft technologies. We are a Microsoft Dynamics Inner Circle member for 21 consecutive years, placing us in the top 1% of partners worldwide.