Service Delivery Leader - Operations Management and Application Manager

Responsibilities

• Manage day-to-day operations for the SPDB platform and related products, ensuring seamless service delivery.
• Oversee the full application lifecycle, including strategic planning, implementation, maintenance, and support.
• Define and implement Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure high customer satisfaction.
• Lead the application support delivery team, managing Level 1, Level 2, and Level 3 support functions.
• Establish and drive adoption of Change Management and Service Management processes for Entry into Service (EIS).
• Collaborate with business leaders to translate objectives into long-term application strategies and roadmaps.
• Manage application-related budgets, including licensing, support costs, and project expenses.
• Act as the primary point of contact for business stakeholders and manage relationships with third-party software vendors.
• Monitor service performance through KPIs and provide regular reporting to internal stakeholders.

Requirements

• 8-10 years of experience in Release Management, Service Delivery, Service Operations, or Project Management.
• Minimum of 2 years of experience in Application Management.
• Mandatory expertise in the ITIL framework.
• Strong technical background in Software Development Life Cycles (SDLC), IT infrastructure, and database management.
• Proven experience leading teams of IT professionals and managing budgets.
• Experience with PLM toolsets (Functional Acceptance Testing experience preferred).
• Proficiency in Agile, Scrum, or Kanban methodologies.
• Advanced proficiency in English; knowledge of French is an added advantage.
• Ability to work European or North American business hours as required.

About the Company

Airbus pioneers sustainable aerospace for a safe and united world. As a global leader in aerospace, we foster a corporate culture driven by innovation, collaboration, and excellence. We are committed to creating an inclusive and diverse work environment where talented individuals can contribute to groundbreaking advancements in aviation.