Service Delivery Engineer

Responsibilities

• Support delivery operations and follow SOPs to ensure efficient service execution
• Troubleshoot hardware, software, and basic networking issues in Windows-based environments
• Maintain accurate records, documentation, trackers, and status updates
• Assist with installation, configuration, maintenance, and rectification of IT equipment and infrastructure
• Collaborate with internal teams and service desk functions to resolve issues and meet timelines
• Communicate progress clearly to users, stakeholders, and team members

Requirements

• 2+ years of related experience in IT support or service delivery
• NV1 Security Clearance
• Australian Citizen or Permanent Resident
• Working knowledge of PC hardware, peripherals, and Windows end-user environments
• Strong troubleshooting, organization, and attention to detail
• Ability to work with limited supervision and manage assigned tasks effectively
• Strong communication and collaboration skills

Preferred Qualifications

• Experience supporting LAN/WAN environments
• Familiarity with ITIL or similar service management practices
• Formal IT qualifications or a degree in a related field
• Exposure to AWS or Azure fundamentals