Service Delivery Associate

Responsibilities

• Opening, sorting, and scanning incoming mail according to predefined procedures
• Operating scanning equipment to capture images of checks, payment coupons, and other documents
• Performing quality checks to ensure all items are processed correctly
• Maintaining confidentiality and security of all processed information
• Meeting or exceeding production and quality standards set by the company

Requirements

• Strong attention to detail and accuracy
• Ability to work independently and in a team setting
• Capability to use or learn document scanning devices and basic computer operations
• Ability to lift and move mail trays and packages up to 25 pounds
• Excellent written and verbal communication skills
• High school diploma or equivalent
• Previous experience in a lockbox or payment processing environment preferred

Benefits

• Medical, dental, and vision insurance
• 401K with company match
• Paid time off and paid holidays
• Transit and parking programs
• Education and pet discounts
• Life, accident, and critical illness insurance

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe. Our services include Mailroom Management, Office Services, and Document Processing Services for clients in sectors such as banking, insurance, and legal.