Service Coordinator

Responsibilities

• Schedule technicians to customer job sites and manage job details
• Manage technician schedules, job tickets, and material orders
• Review department reports to ensure customer commitments are met
• Assist with billing paperwork and customer documentation requirements
• Create and maintain service tickets to ensure service dates are met
• Work with the estimating team to provide service quotes
• Aid field technicians with technical and mechanical troubleshooting
• Provide accurate work orders and picking lists to the warehouse

Requirements

• Experience using Microsoft Office Suite
• Excellent communication and customer service skills
• Strong time management and organizational skills
• Ability to multi-task in a high-volume environment

Preferred Qualifications

• Experience in the door industry
• Experience in dispatch or high-volume administration

Benefits

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, paid holidays, and floating holidays
• Company-paid life, short-term disability, and long-term disability insurance
• 401(k) with employer match
• HSA and FSA options
• Employee discounts for you and your immediate family

About the Company

DH Pace is an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products.