Service Coordinator

Responsibilities

• Serve as the primary point of contact for preventative maintenance customers and respond to service requests.
• Schedule preventative maintenance visits and manage future schedules within the Field Service Management (FSM) platform.
• Track pending jobs, recommended repairs, and follow up on open estimates.
• Coordinate technician scheduling, calendar management, and emergency service requests.
• Draft and distribute post-service summaries based on technician reports.
• Maintain professional communication between customers, vendors, technicians, and management.

Requirements

• 2+ years of experience in service coordination, dispatching, scheduling, or operations support.
• Advanced proficiency in Microsoft Outlook and proficiency in Microsoft Excel.
• Strong computer and web-based software skills.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and strong organizational skills.
• Ability to work on-site in Katy, TX, Monday through Friday.

Preferred Qualifications

• Experience in power generation, electrical contracting, HVAC, or mechanical services.
• Experience using CRM, ERP, or Field Service Management (FSM) software.
• Basic understanding of generators, power systems, or electrical components.

Benefits

• Competitive salary ($55,000 - $65,000 per year).
• Company-issued laptop and mobile phone.
• Professional office environment in Katy, TX.
• Career growth opportunities within a growing organization.
• Collaborative and supportive team culture.

About the Company

Allegiant Generator Services provides specialized service and maintenance for power generation systems. We are a growing organization dedicated to operational excellence and high-quality customer service in the industrial service industry.