Service Coordinator

Responsibilities

• Coordinate, plan, schedule, and oversee all service jobs including necessary resources, spare parts, and logistics.
• Act as the single point of contact for customers to build and maintain sustainable relationships.
• Manage customer satisfaction by ensuring contractual obligations, quality standards, and HSE requirements are met.
• Oversee the service order process from initial quotation through to invoicing and cash collection.
• Manage all required reporting and documentation, ensuring timely data registration in company systems.
• Collaborate with other Accelleron units to harmonize service activities and maximize service sales opportunities.

Requirements

• 2 years of experience in the marine or power generation field, specifically working as a service engineer.
• Hands-on experience in servicing, maintaining, commissioning, and repairing heavy marine or power generation equipment.
• Proficiency with SAP or similar ERP systems.
• Ability to travel 10 to 20 days to domestic locations within the United States or Mexico.
• Strong written and spoken communication skills.
• Proven leadership skills with a collaborative, solution-focused approach.

Preferred Qualifications

• Bachelor's degree in a relevant field.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) retirement plan with company matching.
• Paid Time Off (PTO), including vacation, sick days, and holidays.
• Paid parental leave.
• Professional development opportunities, including tuition reimbursement and certification support.
• Employee Assistance Program (EAP) and wellness programs.

About the Company

Accelleron is a global technology leader in turbocharging, fuel injection, and digital solutions for the marine and energy industries. With a heritage of over 100 years, we serve customers in more than 50 countries, providing mission-critical technology to support the global energy transition.