Service Coordinator

Responsibilities

• Coordinate, plan, schedule, and implement service jobs, ensuring all necessary resources, spare parts, and logistics are available for site work.
• Manage the end-to-end service order process from initial quotation through to invoicing and cash collection.
• Assist with customer requirements and inquiries while ensuring all contractual obligations and business requirements are met.
• Oversee health, safety, and environmental management, including performing LMRA reviews for lifting and rigging operations.
• Review scopes of work to manage claims and changes, ensuring all parties fulfill their contractual duties.
• Maintain accurate reporting and documentation within the ERP system to ensure timely data registration.
• Collaborate with other business units to harmonize service activities and identify opportunities to maximize service sales.

Requirements

• 5 years of experience in a technical role supporting industrial turbocharging systems, including customer interaction for diagnostics and resolution.
• 5 years of experience in service coordination or project management within the powerplant or marine industry.
• 5 years of experience guiding teams in rotor balancing, including machine calibration, operation, and troubleshooting.
• 5 years of experience performing LMRA reviews and overseeing lifting/rigging operations in complex environments.
• Proficiency in utilizing Enterprise Resource Planning (ERP) systems for work orders and inventory management.
• Experience performing turbocharger field service and providing technical assistance regarding engine performance and emissions.
• Willingness to travel domestically and internationally up to 5% of the time, including weekends and holidays.

About the Company

Accelleron is a global technology leader in turbocharging, fuel injection, and digital solutions for the marine and energy industries. With a heritage of over 100 years, we serve customers in more than 50 countries, providing mission-critical technology to support the global energy transition and industrial sustainability.