Service Center Specialist II

Responsibilities

• Serve as a primary point of contact for technology support, service requests, and information services.
• Provide exceptional service experiences to students, faculty, staff, and campus visitors through various support channels.
• Assist with campus operations including printing, mail services, and library assistance.
• Investigate, monitor, and manage technical incidents and service requests.
• Contribute to a collaborative team environment to improve processes and solve digital problems.

Requirements

• Associate's degree or equivalent work or military experience.
• Proven experience in a customer service-focused information technology role.
• Demonstrated ability in problem management and incident management.
• Strong interpersonal skills to assist and support a diverse campus community.

Preferred Qualifications

• Core ITIL-related skills for service desk management.
• ITIL and customer service-related certifications.

Benefits

• Comprehensive health and retirement benefits.
• Paid time off.
• Professional development opportunities.
• Free undergraduate tuition and discounted graduate tuition.

About the Company

Doane University is a learning community dedicated to helping all members fulfill their potential and make meaningful contributions. We are an equal-opportunity employer committed to creating a welcoming and diverse environment for our students and staff.