Service Center Manager

Responsibilities

• Work with service director to set overall vision and yearly objectives
• Promote business to grow service revenue while maintaining a strong focus on customer needs
• Build relationships with prospective and existing customers to identify opportunities
• Increase billable hours in the Indiana service center shop year over year
• Make recommendations on capital expenditures to improve capacity and quality
• Build a culture that upholds company objectives with the team and customers
• Manage personnel, facilities, tools, systems, and financial reports following the Absorption Model
• Lead and motivate employees through cross-training, goal setting, and feedback
• Handle hiring, time/vacation approvals, and employment decisions
• Identify and implement processes to improve efficiency and quality

Requirements

• Supervisory experience
• Strong customer service skills
• Excellent organizational skills with attention to detail
• Decisive leadership and problem-solving skills under pressure
• Strong interpersonal and communication skills
• Mechanical aptitude

Preferred Qualifications

• SAP experience

Benefits

• 401(k)
• Health Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Profit Sharing