Service Center Head

Responsibilities

• Manage daily service center operations, including setting and monitoring targets and budgets
• Lead, train, mentor, and supervise a team of technicians and support staff
• Implement service standards and resolve customer complaints or service issues
• Optimize repair workflows, diagnostic procedures, and service delivery processes
• Ensure the service center meets high customer satisfaction levels through effective management

Requirements

• Bachelor’s degree in any major
• At least 1 year of experience as a Service Center Head or 5+ years of experience as a senior technician
• Strong leadership, communication, and professional customer handling skills
• Willingness to be located across various areas in Indonesia

About the Company

LG Electronics is a global leader in technology, dedicated to creating innovative solutions for a better life. With a rich history spanning over six decades, we operate across multiple domains including Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy is grounded in high ethical standards, customer-value creation, and people-oriented management.