Service Center Associate

Responsibilities

• Provide courteous, knowledgeable, and efficient service to maximize customer satisfaction
• Administer warranty claims and follow company policies and procedures
• Coordinate and follow up on customer parts and tool orders
• Manage day-to-day operational tasks including cash controls, returns, and paper routines
• Handle branch opening and closing responsibilities, including cash registers and computers
• Assist with shipping, receiving, and occasional warehouse duties
• Maintain branch cleanliness and implement local promotions and programs
• Build and maintain relationships with Field Representatives and Territory Managers

Requirements

• Experience in retail sales is an asset
• Effective communication and strong organizational skills
• Proficiency with computers, specifically Microsoft Office
• Ability to lift a minimum of 20lbs
• Ability to stand for 95% of the workday
• Ability to complete tasks within tight time frames
• Prior shipping and receiving experience is an asset

Benefits

• Anticipated compensation of $19.00-$22.00 per hour
• Competitive compensation and benefits package
• Opportunity for career advancement within a Fortune 200 company
• Employee product purchase discounts
• Goodlife Fitness discounts and other company perks

About the Company

Stanley Black & Decker is the world's largest tool company, providing innovative solutions and trusted tools for builders, makers, and explorers since 1843. We manage a diverse portfolio of iconic brands, including DEWALT, CRAFTSMAN, STANLEY, and BLACK+DECKER.