T
Posted 18 hours ago
Service BDC Representative
Toyota of HollywoodService BDC Representative
Perks & benefits
Medical InsuranceHealth InsurancePaid Leave
Requirements
1+ year call center or BDC experience, Sales or negotiation skills, Strong communication skills, 18+ years old, Pass background check and drug screen
Skills
customer serviceSalesAutomotive
About the role
Responsibilities
- Proactively reach out to customers to schedule and confirm service appointments
- Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
- Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
- Overcome objections and present the value of timely service
- Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
- Collaborate closely with Service Advisors and management to maximize daily shop capacity
- Maintain detailed, accurate records and consistently meet or exceed service appointment goals
Requirements
- Minimum of one year of experience in a call center, BDC, or high-volume customer contact role
- Proven sales or negotiation ability
- Exceptional communication, listening, and persuasion skills
- Strong organizational habits and attention to detail
- Ability to multi-task in a fast-paced environment
- Must be 18 years or older
- Must pass pre-employment background check and drug screen
Benefits
- Medical, Dental and Vision Plans
- Short and Long-Term Disability
- Paid Holidays & Paid Time Off
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Assistance Plan
- Paid Training
About the Company
Toyota of Hollywood is an innovative and highly respected leader in the automotive industry.
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Toyota of Hollywood · Hollywood
